Momentum Retirement Annuity. Think again, try another before you put you money in their hands.

If you are looking for a Retirement annuity partner I would suggest looking further afield and not investing YOUR precious money with them. Act 1: You reach retirement and think the small annuity can be cashed out in a timeous and efficient manner much as the two pot system that they have not done via their online portal. THINK AGAIN, NO YOU CANNOT. SINCE YOU ARE NOW TAKING YOUR OWN MONEY THEY ARE GOING TO MAKE THE PROCESS AS LONG AND PAINFULL AS POSSIBLE! Act 2. Go online and print the documents they provide. Complete said documents and submit. Act 3. Wait 2 days & receive confirmation that the documents are not all received. Call them and hold for 22 minutes. Submit online request. (Don't hold your breath on that one!) Act 4. Phone again. Hold some more. get through to a "customer specialst" and be told that the documents they provided on their own site are not correct! When asked why they have the wrong docs attached to the policy, Ï don't know." OK then. Act 5. Start again submit documents. Act 6. Receive an sms that not all docs were received. Act 7. Phone again. Be told that everything is in order and that payout should at the latest" be done in a week. Sigh in relief. Act 8. Receive sms that the claim withdrawal will be canceled due to non receipt of documents. Act 9. Phone again. No all has been received and our system "made an error". We need to do a tax directive which will be done the next day. Payment should be the next day. So in other words in 2 days. Act 10. Wait 2 days. Nothing. Act 11. Call again. "Oh all is good but we must do the tax directive." My Reply: "It was supposed to have been done 2 days ago. You still have not done it?" "No." "Why not?" "I don't know. But I promise I will do it now and we will have it by tomorrow. We'll call you to let you know. We will affect immediate payment". 'Who will call me?". '"I will. Act 12. Hurry up and wait.................................. After all, it's only your money that we have in our account and are drawing daily interest on. It's in OUR best INTEREST to stall you by not paying you YOUR money.