Momentum retirement annuity lack of feedback and support

I have resigned on the 17th of November 2019. I have completed the electronic forms on the website, and submitted my claim.

I read that payment will be made within 21 days.

I follow the mra.momentum.co.za link and monitor ..I just see a late payment reason as 'outstanding claim documents' and the current stage has been 'move to cash' from the 17th of December. No documents were requested of me.

I contacted the First rand retirement fund administrators and they just advise me to wait and that there are no outstanding documents and the last contribution was received on the 07/01/2020

I am extremely frustrated with the lack of support. I have sent through emails as well with lack of response.

It is now the 23/01/2020.