Momentum Retirement Annuity

I submitted my withdrawal documents on the 29/08/2022 I phoned on the 05/09/2022 to follow up the person at the call center said that they were awaiting for the debit order to go off on the 01/09/2022 which did and that they now only need to do a application for the tax directive everyday since then I phoned and everyday they telling me the same story yesterday I phoned twice at 09:00 and it was the same story then at 12:30 I phoned then they said now they did do the tax directive application SARS just need to send it back to them this morning I login onto SARS efiling and it is there I phoned at 10:00 and they told me that they still awaiting for SARS to get back to them with the directive... I never missed one payment. They deduct the funds from my account quickly but now that I need the money it's taking them 2 weeks to do their job