MOMENTUM REFUSING TO PAYOUT PENSION FUND.

I am so saddened and disgusted by the service I am getting from Momentum. I resigned from my previous employer last year(30/08/24) and Momentum is handling our pension. I received an email on the 12/09 telling me that they are processing the payout which will take about 90 days to process and payout. It is now end of January, five months later and still have NOT received my funds. I drove to their offices in Sandton 4 times already to follow up, and I'm being fed one lie after another. The latest nonsense that I was told was that my previous employer paid my pension contributions for November and December so they can't payout as they still need to find out from my employer what to do with those contributions, interestingly I resigned end of August. The painful part is that they don't communicate at all, unless you run after them. My son is doing his second year at tertiary and he needs to go back to school now while Momentum comfortably holding on to my funds. Not even mentioning my bond repayments that I haven't been able honour, all thanks to Momentum. All this has negatively impacted my family and my life is on hold because of someone's incompetency and lack of compassion.