Momentum Refuses to Pay Out Divorce-Related Pension Claim & Provides No Legal Basis

I am extremely disappointed in Momentum’s handling of my ex-spouse’s pension interest claim arising from our divorce. Momentum is refusing to pay out, yet cannot provide any valid legal reason for doing so.

My ex-spouse submitted a formal claim together with a commissioner-signed affidavit clearly stating that a Momentum Retirement Annuity (RA) was not disclosed at the time of divorce. This RA is a matrimonial asset that should have been divided according to the divorce decree and marital regime. The affidavit fully explains the omission and asks that it be read with the decree for enforcement purposes — which is standard legal practice when an undisclosed asset emerges after divorce.

Despite this, Momentum simply responded that the divorce order is “not binding” on their product and that they “cannot make payment,” yet refuses to provide: *Any section of the Pension Funds Act, Divorce Act, or case law supporting this claim *Any explanation of why an affidavit cannot be used to enforce the division of an undisclosed RA *Any guidance on the correct legal process

Instead of assisting or giving clarity, Momentum is leaving me with no choice but to incur additional legal costs to have the divorce decree formally amended — costs that would not exist if Momentum provided proper legal grounds or followed normal industry practice.

Their unwillingness to comply with the court order, acknowledge the attached affidavit, or supply transparent reasons is unacceptable and unprofessional. A financial institution of this size should not ignore legitimate claims, especially when backed by sworn affidavits and a valid divorce decree.

Momentum, please provide a proper legal explanation for your refusal, or process the payout as required. Your lack of transparency is causing significant financial and emotional strain.