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Aleàcia Van Eyssen
1 reviews | Active since Nov 2018
14 Nov 2018, 11:12
Momentum Refuses to help
I've been trying to process a claim for the past two months now and no one seems to want to assist or reply to my emails. I have the same problem with feedback and making calls. Calls never get through. Please help with this matter
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
14 Nov 2018, 14:14Dear Ms van Eyssen, Unfortunately you have not provided sufficient information to enable us to trace your policy and investigate your complaint. Please can you respond to the private email dispatched to you and provide us with your Momentum policy number or your ID number so that we can take the matter further and assist the resolve the query. Kind regards,
N D'Arch
N D'Arch
Momentum (SA)'s reply14 Nov 2018, 14:14
Official
Dear Ms van Eyssen, Unfortunately you have not provided sufficient information to enable us to trace your policy and investigate your complaint. Please can you respond to the private email dispatched to you and provide us with your Momentum policy number or your ID number so that we can take the matter further and assist the resolve the query. Kind regards,
N D'Arch
N D'Arch
Momentum (SA)'s replyOfficial
15 Nov 2018, 10:09Dear Ms van Eyssen,
Marius Fredericks in our death claim department confirmed that he has phoned you to discuss the claim.
It appears that we need to make an offs**** payment, thus we need to follow our forex process. This process can take between 6 to 8 weeks to finalize.
Please note that we also still require a copy of your personal bank statement in order for us to proceed with the claim.
Kind regards,
N D'Arch
Marius Fredericks in our death claim department confirmed that he has phoned you to discuss the claim.
It appears that we need to make an offs**** payment, thus we need to follow our forex process. This process can take between 6 to 8 weeks to finalize.
Please note that we also still require a copy of your personal bank statement in order for us to proceed with the claim.
Kind regards,
N D'Arch
Momentum (SA)'s reply15 Nov 2018, 10:09
Official
Dear Ms van Eyssen,
Marius Fredericks in our death claim department confirmed that he has phoned you to discuss the claim.
It appears that we need to make an offs**** payment, thus we need to follow our forex process. This process can take between 6 to 8 weeks to finalize.
Please note that we also still require a copy of your personal bank statement in order for us to proceed with the claim.
Kind regards,
N D'Arch
Marius Fredericks in our death claim department confirmed that he has phoned you to discuss the claim.
It appears that we need to make an offs**** payment, thus we need to follow our forex process. This process can take between 6 to 8 weeks to finalize.
Please note that we also still require a copy of your personal bank statement in order for us to proceed with the claim.
Kind regards,
N D'Arch
Momentum (SA)'s replyOfficial
22 Nov 2018, 11:17Dear Ms van Eyssen,
Our claims department confirmed that payment has been finalized as per your new instruction received. The funds should reflect in the recipient bank account tomorrow morning.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Our claims department confirmed that payment has been finalized as per your new instruction received. The funds should reflect in the recipient bank account tomorrow morning.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Momentum (SA)'s reply22 Nov 2018, 11:17
Official
Dear Ms van Eyssen,
Our claims department confirmed that payment has been finalized as per your new instruction received. The funds should reflect in the recipient bank account tomorrow morning.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Our claims department confirmed that payment has been finalized as per your new instruction received. The funds should reflect in the recipient bank account tomorrow morning.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch