WVDM
WICUS VAN DER MERWE
1 reviews | Active since May 2020
17 Oct 2023, 11:10
MOMENTUM REFUSES TO COMMUNICATE AND OR PAY OUT POLICIES TO WIDOW AND DAUGHTER
I was appointed as Representative of a Widow and her daughter who is currently living abroad to assist them in getting Momentum to pay out 2 policies of her deceased husband.
Momentum gave them the runaround for more than a year and ignored all my communication sent to them dated 3, 9 and 12 October 2023 respectively.
It seems that Momentum will take your monthly premiums but is not so eager to assist their clients or beneficiaries and pay out policies of their clients to them.
These persons really need the money with no care of Momentum.
Helpful (0)
Replies (8)0
Replies (8)
Momentum (SA)'s replyOfficial
17 Oct 2023, 12:08Dear Wicus
Thank you for your message.
I have referred your request to our Risk Claim team for urgent assistance.
Kind regards
Mvdm
Thank you for your message.
I have referred your request to our Risk Claim team for urgent assistance.
Kind regards
Mvdm
Momentum (SA)'s reply17 Oct 2023, 12:08
Official
Dear Wicus
Thank you for your message.
I have referred your request to our Risk Claim team for urgent assistance.
Kind regards
Mvdm
Thank you for your message.
I have referred your request to our Risk Claim team for urgent assistance.
Kind regards
Mvdm
WVDM
WICUS VAN DER MERWE's updateReviewer Update
28 Mar 2024, 10:08Dear Nogget & Joseph.
Emails sent on Monday 25 March 2024 refers.
Kindly acknowledge receipt and respond thereto.
Best regards.
Emails sent on Monday 25 March 2024 refers.
Kindly acknowledge receipt and respond thereto.
Best regards.
WVDM
WICUS VAN DER MERWE's update28 Mar 2024, 10:08
Reviewer Update
Dear Nogget & Joseph.
Emails sent on Monday 25 March 2024 refers.
Kindly acknowledge receipt and respond thereto.
Best regards.
Emails sent on Monday 25 March 2024 refers.
Kindly acknowledge receipt and respond thereto.
Best regards.
Momentum (SA)'s replyOfficial
28 Mar 2024, 10:13Dear Wicus
Thank you for your message. I have referred your message to the risk claims team for further assistance.
Kind regards
mvdm
Thank you for your message. I have referred your message to the risk claims team for further assistance.
Kind regards
mvdm
Momentum (SA)'s reply28 Mar 2024, 10:13
Official
Dear Wicus
Thank you for your message. I have referred your message to the risk claims team for further assistance.
Kind regards
mvdm
Thank you for your message. I have referred your message to the risk claims team for further assistance.
Kind regards
mvdm
WVDM
WICUS VAN DER MERWE's updateReviewer Update
03 Apr 2024, 15:46Dear MvdM
Although you claimed to refer my messages to the risk claims teams and we received automatic responses when sending emails, no one has assisted or responded.
Herewith my original Message on this platform:
I was appointed as Representative of a Widow and her daughter who is currently living abroad to assist them in getting Momentum to pay out 2 policies of her deceased husband.
Momentum gave them the runaround for more than a year and ignored all my communication sent to them dated 3, 9 and 12 October 2023 respectively.
It seems that Momentum will take your monthly premiums but is not so eager to assist their clients or beneficiaries and pay out policies of their clients to them.
These persons really need the money with no care of Momentum.
Although you claimed to refer my messages to the risk claims teams and we received automatic responses when sending emails, no one has assisted or responded.
Herewith my original Message on this platform:
I was appointed as Representative of a Widow and her daughter who is currently living abroad to assist them in getting Momentum to pay out 2 policies of her deceased husband.
Momentum gave them the runaround for more than a year and ignored all my communication sent to them dated 3, 9 and 12 October 2023 respectively.
It seems that Momentum will take your monthly premiums but is not so eager to assist their clients or beneficiaries and pay out policies of their clients to them.
These persons really need the money with no care of Momentum.
WVDM
WICUS VAN DER MERWE's update03 Apr 2024, 15:46
Reviewer Update
Dear MvdM
Although you claimed to refer my messages to the risk claims teams and we received automatic responses when sending emails, no one has assisted or responded.
Herewith my original Message on this platform:
I was appointed as Representative of a Widow and her daughter who is currently living abroad to assist them in getting Momentum to pay out 2 policies of her deceased husband.
Momentum gave them the runaround for more than a year and ignored all my communication sent to them dated 3, 9 and 12 October 2023 respectively.
It seems that Momentum will take your monthly premiums but is not so eager to assist their clients or beneficiaries and pay out policies of their clients to them.
These persons really need the money with no care of Momentum.
Although you claimed to refer my messages to the risk claims teams and we received automatic responses when sending emails, no one has assisted or responded.
Herewith my original Message on this platform:
I was appointed as Representative of a Widow and her daughter who is currently living abroad to assist them in getting Momentum to pay out 2 policies of her deceased husband.
Momentum gave them the runaround for more than a year and ignored all my communication sent to them dated 3, 9 and 12 October 2023 respectively.
It seems that Momentum will take your monthly premiums but is not so eager to assist their clients or beneficiaries and pay out policies of their clients to them.
These persons really need the money with no care of Momentum.
Momentum (SA)'s replyOfficial
03 Apr 2024, 15:57Dear Wicus
Thank you for your message.
I have escalated the matter with the risk claims team for urgent assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated the matter with the risk claims team for urgent assistance.
Kind regards
Mvdm
Momentum (SA)'s reply03 Apr 2024, 15:57
Official
Dear Wicus
Thank you for your message.
I have escalated the matter with the risk claims team for urgent assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated the matter with the risk claims team for urgent assistance.
Kind regards
Mvdm
WVDM
WICUS VAN DER MERWE's updateReviewer Update
07 Aug 2024, 13:50Another month past and again NO communication or response from Momentum.
Original Hellopeter message: 17 October 2023:
I was appointed as Representative of a Widow and her daughter who is currently living abroad to assist them in getting Momentum to pay out 2 policies of her deceased husband.
Momentum gave them the runaround for more than a year and ignored all my communication sent to them dated 3, 9 and 12 October 2023 respectively.
It seems that Momentum will take your monthly premiums but is not so eager to assist their clients or beneficiaries and pay out policies of their clients to them.
These persons really need the money with no care of Momentum.
Original Hellopeter message: 17 October 2023:
I was appointed as Representative of a Widow and her daughter who is currently living abroad to assist them in getting Momentum to pay out 2 policies of her deceased husband.
Momentum gave them the runaround for more than a year and ignored all my communication sent to them dated 3, 9 and 12 October 2023 respectively.
It seems that Momentum will take your monthly premiums but is not so eager to assist their clients or beneficiaries and pay out policies of their clients to them.
These persons really need the money with no care of Momentum.
WVDM
WICUS VAN DER MERWE's update07 Aug 2024, 13:50
Reviewer Update
Another month past and again NO communication or response from Momentum.
Original Hellopeter message: 17 October 2023:
I was appointed as Representative of a Widow and her daughter who is currently living abroad to assist them in getting Momentum to pay out 2 policies of her deceased husband.
Momentum gave them the runaround for more than a year and ignored all my communication sent to them dated 3, 9 and 12 October 2023 respectively.
It seems that Momentum will take your monthly premiums but is not so eager to assist their clients or beneficiaries and pay out policies of their clients to them.
These persons really need the money with no care of Momentum.
Original Hellopeter message: 17 October 2023:
I was appointed as Representative of a Widow and her daughter who is currently living abroad to assist them in getting Momentum to pay out 2 policies of her deceased husband.
Momentum gave them the runaround for more than a year and ignored all my communication sent to them dated 3, 9 and 12 October 2023 respectively.
It seems that Momentum will take your monthly premiums but is not so eager to assist their clients or beneficiaries and pay out policies of their clients to them.
These persons really need the money with no care of Momentum.
Momentum (SA)'s replyOfficial
07 Aug 2024, 15:58Dear Wicus
Thank you for your message. I have escalated the matter to the risk claims team for urgent assistance.
Kind regards
Mvdm
Thank you for your message. I have escalated the matter to the risk claims team for urgent assistance.
Kind regards
Mvdm
Momentum (SA)'s reply07 Aug 2024, 15:58
Official
Dear Wicus
Thank you for your message. I have escalated the matter to the risk claims team for urgent assistance.
Kind regards
Mvdm
Thank you for your message. I have escalated the matter to the risk claims team for urgent assistance.
Kind regards
Mvdm
Momentum (SA)'s replyOfficial
16 Aug 2024, 16:04Dear Wicus
I refer to your previous correspondence and confirm that I have received confirmation that the matter has been resolved.
Kind regards
Mvdm
I refer to your previous correspondence and confirm that I have received confirmation that the matter has been resolved.
Kind regards
Mvdm
Momentum (SA)'s reply16 Aug 2024, 16:04
Official
Dear Wicus
I refer to your previous correspondence and confirm that I have received confirmation that the matter has been resolved.
Kind regards
Mvdm
I refer to your previous correspondence and confirm that I have received confirmation that the matter has been resolved.
Kind regards
Mvdm