1 reviews | Active since Jul 2024
Momentum refused to honour a clints claim which was declared medicaly unfit to work because he was diagnosed with scizofrenia ..a fully qualified docter declared him unfit to perform any tyoe of work
My name Pierre Heckroodt,....ive been diagnosed with scizofrenua beggining 2022 and was declared medicaly unfit to work by a Qualified dokter....during thus time i had 2 life anuities...one was with Old Mutual en the second one was with Momentum.......According to Old Mutual i had a claim thatcwil pay out ..which oaid out after only 2 months....HOWEVER MOMENTUM DECLINED TO ME MY MONEY THAT I HAD IN A LIFE ANUITY EXACTLY THE SAME AS THE ANUITY I HAD WITH OLD MUTUAL.......THEY DECLINED MY CLAIM A WHOLE YEAR AFTER IVE SUBMITTED ALL THE DOCUMENTS WHICH THEY ASKED FOR....NOW 1 YEAR LATER THEY DECLINED MY CLAIM THAT I HAVE LODGED BECAUSE IVE BEEN DECLARED MEDICALLY UNFIT TO WORK....WHICH IS A COVERED INSIDENT ACCORDING TO MY POLICY WORDING AND MY OERSONAL KNOWLEDGE...THEIR TACTIC NOW IS TO IGNORE ANY OF MY LEGITAMATE QUESTIONS AS TO WHY MOMENTUM DOESNT WANT TO HONOUR MY ANUITY WHICH I HAD WITH THEM....WHILE ON THE OTHER HAND ...OLD MUTUAL HAD NO PROBLEM PAYING THE WHOLE AMOUNT THAT I CLAIMED WITH OUT ANY QUESTIANS ASKED WHAT SO EVER...I WANT TO WARN THEVPUBLIC TO STAY AWAY FROM MOMENTUM BECAUSE THEY EAGERLY RECEIVE YOUR MONTHLY PREMIUM ...BUT WHEN YOU LODGE A PERFECTLY LEGAL AND LEGITEMATE CLAIM THE SUDDENLY HAVE ONE EXCUSE AFTER THE OTHER...MOMENTUM CAN GO AND LEARN FROM ALL THE OTHER LIFE INSURANCE COMPANYS IN SOUTH AFRICA HOW TO DO HONEST BUSSINESS.....I HAVE INSTRUCTED MY BROKER TO MOVE ALL THE FUNDS IN THAT POLICY TO ANY INSURANCE COMPANY BECAUSE THEY WILL HONOUR ANY LEGAL CLAIM ETC....AS WITH MOMENTUM NOT ONLY DID THEY WASTED MY TIME BUT CAUSED ME TO LOSE MONEY I COULD HAVE MADE IF I HAD MY FUNDS AVAILABLE TO ME......MOMENTUM DOING BUSSINESS WITH YOU AS A COMPANY MADE ME FEEL LIKE A LOOSER OR SHOULD I SAY ...JUST A NUMBER WHICH THEY TOTALY FAILED BY MEANS OF SERVICE AND CUSTOMER RELATIONS....LISTEN TO ME PEOPLE YOU WILL BE HANDLED THE SAME WAY THAT I WAS HANDLED THE PROSES THAT THEY MADE ME FOLLIW WAS ALSO NOT UP TI SCRATCH AT ALL...BE WARNED STAY AWAY
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
ND
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
ND
Thank you for your posting. Our claims department have advised that in respect of the medical information that you have submitted, you do not qualify for a disability claim.
If you are unhappy with the outcome, you can approach the Pension Fund Adjudicator for further assistance. Their details are as follows:
Tel: ***, ***
Fax: ***
Email: ***
Postal Address:
PO Box 580, MENLYN, 0063
Working Hours:
Monday - Thursday: 8:00 - 17:00
Friday: 8:00 - 16:30
Kind regards,
ND
Thank you for your posting. Our claims department have advised that in respect of the medical information that you have submitted, you do not qualify for a disability claim.
If you are unhappy with the outcome, you can approach the Pension Fund Adjudicator for further assistance. Their details are as follows:
Tel: ***, ***
Fax: ***
Email: ***
Postal Address:
PO Box 580, MENLYN, 0063
Working Hours:
Monday - Thursday: 8:00 - 17:00
Friday: 8:00 - 16:30
Kind regards,
ND
We have noted your response. As mentioned in our previous posting, you can approach the Pension Fund Adjudicator for further assistance.
Regards,,
ND
We have noted your response. As mentioned in our previous posting, you can approach the Pension Fund Adjudicator for further assistance.
Regards,,
ND
