PH
Pierre H

1 reviews | Active since Jul 2024

15 Jul 2024, 17:20

Momentum refused to honour a clints claim which was declared medicaly unfit to work because he was diagnosed with scizofrenia ..a fully qualified docter declared him unfit to perform any tyoe of work

My name Pierre Heckroodt,....ive been diagnosed with scizofrenua beggining 2022 and was declared medicaly unfit to work by a Qualified dokter....during thus time i had 2 life anuities...one was with Old Mutual en the second one was with Momentum.......According to Old Mutual i had a claim thatcwil pay out ..which oaid out after only 2 months....HOWEVER MOMENTUM DECLINED TO ME MY MONEY THAT I HAD IN A LIFE ANUITY EXACTLY THE SAME AS THE ANUITY I HAD WITH OLD MUTUAL.......THEY DECLINED MY CLAIM A WHOLE YEAR AFTER IVE SUBMITTED ALL THE DOCUMENTS WHICH THEY ASKED FOR....NOW 1 YEAR LATER THEY DECLINED MY CLAIM THAT I HAVE LODGED BECAUSE IVE BEEN DECLARED MEDICALLY UNFIT TO WORK....WHICH IS A COVERED INSIDENT ACCORDING TO MY POLICY WORDING AND MY OERSONAL KNOWLEDGE...THEIR TACTIC NOW IS TO IGNORE ANY OF MY LEGITAMATE QUESTIONS AS TO WHY MOMENTUM DOESNT WANT TO HONOUR MY ANUITY WHICH I HAD WITH THEM....WHILE ON THE OTHER HAND ...OLD MUTUAL HAD NO PROBLEM PAYING THE WHOLE AMOUNT THAT I CLAIMED WITH OUT ANY QUESTIANS ASKED WHAT SO EVER...I WANT TO WARN THEVPUBLIC TO STAY AWAY FROM MOMENTUM BECAUSE THEY EAGERLY RECEIVE YOUR MONTHLY PREMIUM ...BUT WHEN YOU LODGE A PERFECTLY LEGAL AND LEGITEMATE CLAIM THE SUDDENLY HAVE ONE EXCUSE AFTER THE OTHER...MOMENTUM CAN GO AND LEARN FROM ALL THE OTHER LIFE INSURANCE COMPANYS IN SOUTH AFRICA HOW TO DO HONEST BUSSINESS.....I HAVE INSTRUCTED MY BROKER TO MOVE ALL THE FUNDS IN THAT POLICY TO ANY INSURANCE COMPANY BECAUSE THEY WILL HONOUR ANY LEGAL CLAIM ETC....AS WITH MOMENTUM NOT ONLY DID THEY WASTED MY TIME BUT CAUSED ME TO LOSE MONEY I COULD HAVE MADE IF I HAD MY FUNDS AVAILABLE TO ME......MOMENTUM DOING BUSSINESS WITH YOU AS A COMPANY MADE ME FEEL LIKE A LOOSER OR SHOULD I SAY ...JUST A NUMBER WHICH THEY TOTALY FAILED BY MEANS OF SERVICE AND CUSTOMER RELATIONS....LISTEN TO ME PEOPLE YOU WILL BE HANDLED THE SAME WAY THAT I WAS HANDLED THE PROSES THAT THEY MADE ME FOLLIW WAS ALSO NOT UP TI SCRATCH AT ALL...BE WARNED STAY AWAY

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Replies (4)
Momentum (SA)
Momentum (SA)'s reply16 Jul 2024, 08:34
Official
Dear Mr. Heckroodt,

I appreciate you raising your concerns with us.  They are indeed very disappointing and we certainly letting you down.  We will investigate and I can assure you that a manager will contact you.

Regards,

ND
Momentum (SA)
Momentum (SA)'s reply16 Jul 2024, 08:54
Official
Dear Mr. Heckroodt,

Thank you for your posting. Our claims department have advised that in respect of the medical information that you have submitted, you do not qualify for a disability claim.

If you are unhappy with the outcome, you can approach the Pension Fund Adjudicator for further assistance. Their details are as follows:

 Tel: ***, ***
Fax: ***
Email: ***
Postal Address:
PO Box 580, MENLYN, 0063
Working Hours:
Monday - Thursday: 8:00 - 17:00
Friday: 8:00 - 16:30 

Kind regards, 

ND
PH
Pierre H's update16 Jul 2024, 10:42
Reviewer Update
This is exactly what i expected......My review on Hello Peter was deleted or should i say removedfrom my review..and Momentum chose the easy way out once again....i dont know why they removed my review ...The matter of fact is that i was declared medical unfit to work....The reason that ive been medical unfit to work is because i was diagnosed with scizofrenia which is a medical condition that got me in to the posision im am in currently being not alliwed to perform any ki d of work....so my Question to Momentum is.....Do you as a major life insurance comoany see Scizofrenia as Medical condition or not....because Old Mutual honoured my claim with the same medical reports etc and paid the claim in full.....I got a call early this morning from a lady from momentum that sounded unhappy about my review on Hello Peter......Well they got Hello Peter to remove my review because they dont see scizofrenia as a medical reason as a medical codition to be declared unfit to perrform any kind of work/job.....well done Momentum once again you used your David and Goliath tactic way to get what you wanted....and that is to Let Hello Peter remove my review I am still mentaly ill with a medical diagnoses called scizofrenia and once again i feel like some retarded asshole that write reviews etc that is thump sucked or false information.....really is this the way how you responded to get Hello Peter to remove my review....let me tell you this i was expecting this ...I hope that the lady manager who contacted me will contact me again because from the word go ...mementum never ever contacted me directly to discuss my claim with me I am being seen as a n individual who lie and costruct facts that is not true and target Momentum...I dont target anybody etc..i did this because the normal man on the street would have reasoned the same way i did.....Well alll of my informatiion that i have disclosed n my Review is to my knowledge based on facts that a Medical docter wrote in his Medical report about my Mental illness......When the same claim with the same facts were honoured by a comoany jyst like Momentum to pay and honour my claim.....needles to say it once again you did use your Company to put me in a position that make me look like an idiot.....Thank you so much Hello Peter for publishing my revirw at first....and now it is removed...have one awesome day and keep uo the good work you guts are doing...i will in future know which way to handle something like thus...Cheers fir niw
Momentum (SA)
Momentum (SA)'s reply16 Jul 2024, 10:57
Official
Dear Mr.  Heckroodt ,

We have noted your response. As mentioned in our previous posting, you can approach the Pension Fund Adjudicator for further assistance.

Regards,, 

ND