Momentum RA PP***

I have 2 Retirement annuities with momentum, since October last year I have been communicating with Momentum, to transfer my retirement annuities over to EasyEquities, I have done my due diligence with regards to the applications and filling in the forms, now only 1 RA was transferred and the other was left behind. Now it's February when I call to follow up on this matter they claim that this was done by 1 department and that they are another department. Please tell me how am I as a client to know this, and they can't tell me that they did not see that Its 2 RA's on the form. Please help hello Peter as I am made to fill in the forms from scratch which, I feel is unfair towards me.