Momentum Provident Fund - 299 days - no payouts

I am writing this review with great dissatisfaction on services received from Momentum. My mother sadly passed away July 2021. All paper work was submitted on time as requested by Momentum. ( we still have all documentation with time and date.) the 1st person that received everything did absolutely nothing with it. A follow up was done on December 2021 as there was no communication from Momentum and we then fount out the lady that received everything did nothing. Everting was then resubmitted again. This was done in December. Today is the 14 April and only 1 payment have been done, (the is 5 beneficiaries) I have numerous conversations with Katlego Baloyi and promises upon promises. Today 14 April 2022 is 299 days since the passing of my mother, yet i cant believe that payment should take this long. I did a follow up today as only 1 beneficiaries received his money and i was advised that payment was only made to 2 of the 5 beneficiaries (yet only 1 received his money) the others have just not been paid and no reason could be given as to why this wasn't done. 299 days. absolutely pathetic. I just cant believe that a business this big is still in service. It would seems that this is the norm in South Africa these days. Its all about money being received but service delivery is up to **** " what that being said politely" There is a lot of other words that i could use that would express my feelings a lot better.