DZ
Deon Z

1 reviews | Active since Aug 2014

24 Jul 2024, 13:27

Momentum poor Service

*** service and zero communication from deceased estate department,,, Wish I read through all these reviews before I've appointed Momentum to act on my behalf as executor on my late Mom's estate,, Stay Away! Rather use alternative service providers

0
Replies (3)
Momentum (SA)
Momentum (SA)'s reply24 Jul 2024, 14:18
Official
Deon

We are sorry about the negative experience, and our sincere condolences with the passing of your mother.

Please provide us with your mother's details in order to refer the matter to the relevant business area for urgent attention.

Kind regards

EdB
Momentum (SA)
Momentum (SA)'s reply24 Jul 2024, 15:33
Official
Deon

I have escalated the matter to the relevant business area, for their urgent attention.

Kind regards

EdB 
DZ
Deon Z's update24 Jul 2024, 15:56
Reviewer Update
Thanks I am already surprised by the prompt responses here on Hello Peter because your Moto and rule of thumb with Automatic replies per email are usually 72 hours or 3 Working days which usually turns out to be 3 weeks or no response at all.. Maybe your staff should work less from home and start working under supervision... Just a taught.. In this case it's already too late