Momentum - Poor Service and ********** Activities

Must say, I am very disappointed with the service at momentum, I started the process of a claim in July 2020 and have had very poor service with regards to communication, I used their online smart exit tool, I opted to claim my full provident fund etc. I also cancelled my momentum multiply on the smart exiting tool. Momentum is still debiting my back account up until now for momentum multiply. I am still waiting for my claim to be processed????? I would like an immediate refund on all the months you debited my bank account for the momentum multiply!!!!!! Poor service and ********** activities indeed!!!!!!