PD
Paul D
1 reviews | Active since Oct 2019
11 Oct 2019, 08:28
Momentum poor service and communication
Shocking service from Momentum when trying to sort out my mothers pension payout. Been trying since April 2019 to get them to pay into a US Bank Account after my father passed away. Sent numerous emails, made several phone calls and even registered a complaint on the Momentum Website. To date absolutely no feedback via telephone or email. Keep getting told how important we are as a client but they do not bother to even respond. All that is required is a bank code to be registered on their payment system via IT department yet 6 months later no joy. Really disappointed in their poor service to date.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
11 Oct 2019, 09:14Dear Mr de****,
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Momentum (SA)'s reply11 Oct 2019, 09:14
Official
Dear Mr de****,
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Momentum (SA)'s replyOfficial
11 Oct 2019, 13:35Please accept our most sincere apologies for the poor service which you have received. I confirm that the Head of the area has contacted you and will revert back to you on Monday.
Kind Regards
Sue
Kind Regards
Sue
Momentum (SA)'s reply11 Oct 2019, 13:35
Official
Please accept our most sincere apologies for the poor service which you have received. I confirm that the Head of the area has contacted you and will revert back to you on Monday.
Kind Regards
Sue
Kind Regards
Sue
PD
Paul D's updateReviewer Update
11 Oct 2019, 13:39Thank you. Have been contacted by Nicolette D'Arch and Frik Beeslaar, who offered great service and customer feedback are are investigating for me and hopefully will provide positive feedback.
PD
Paul D's update11 Oct 2019, 13:39
Reviewer Update
Thank you. Have been contacted by Nicolette D'Arch and Frik Beeslaar, who offered great service and customer feedback are are investigating for me and hopefully will provide positive feedback.
PD
Paul D's updateReviewer Update
14 Oct 2019, 08:11Thank you Frik Beeslaar for resolving the issue so professionally and speedily. It is great to see that good service still exists and we are very grateful for your attention.
PD
Paul D's update14 Oct 2019, 08:11
Reviewer Update
Thank you Frik Beeslaar for resolving the issue so professionally and speedily. It is great to see that good service still exists and we are very grateful for your attention.