dG
derik G
1 reviews | Active since Feb 2016
30 Sept 2024, 10:08
Momentum poor service
I hope someone how read this reconsider investing in momentum. I have my pension and savings at momentum. I have app**** for my savings component withdrawal. It has been 4 weeks and i have not received even a reply from momentum. I have gone through every channel available. I have phoned more than 40 times, i have used all the digital channels provided, WhatsApp, email and i have gone to there website. Still i have received zero feedback or even a email just to say we are busy with your claim or any correspondence on what the delay is. I hope someone reads this and sorts this out.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
30 Sept 2024, 10:20Derik
We are escalating this matter to a manager to assist you urgently.
Our apologies for the frustration you experienced thus far !
Kind regards
EdB
We are escalating this matter to a manager to assist you urgently.
Our apologies for the frustration you experienced thus far !
Kind regards
EdB
Momentum (SA)'s reply30 Sept 2024, 10:20
Official
Derik
We are escalating this matter to a manager to assist you urgently.
Our apologies for the frustration you experienced thus far !
Kind regards
EdB
We are escalating this matter to a manager to assist you urgently.
Our apologies for the frustration you experienced thus far !
Kind regards
EdB
Momentum (SA)'s replyOfficial
30 Sept 2024, 11:28Derik
Your complaint has been assigned. A call will be put through to you as soon as possible.
Kind regards
EdB
Your complaint has been assigned. A call will be put through to you as soon as possible.
Kind regards
EdB
Momentum (SA)'s reply30 Sept 2024, 11:28
Official
Derik
Your complaint has been assigned. A call will be put through to you as soon as possible.
Kind regards
EdB
Your complaint has been assigned. A call will be put through to you as soon as possible.
Kind regards
EdB
Momentum (SA)'s replyOfficial
01 Oct 2024, 13:26Derik
I have again referred the matter to the manager of the relevant business area.
My apologies for the delay in getting back to you.
Kind regards
EdB
I have again referred the matter to the manager of the relevant business area.
My apologies for the delay in getting back to you.
Kind regards
EdB
Momentum (SA)'s reply01 Oct 2024, 13:26
Official
Derik
I have again referred the matter to the manager of the relevant business area.
My apologies for the delay in getting back to you.
Kind regards
EdB
I have again referred the matter to the manager of the relevant business area.
My apologies for the delay in getting back to you.
Kind regards
EdB
Momentum (SA)'s replyOfficial
01 Oct 2024, 13:29Derik
A call was made to you, and a voice message was left.
You will however receive another call.
Regards
EdB
A call was made to you, and a voice message was left.
You will however receive another call.
Regards
EdB
Momentum (SA)'s reply01 Oct 2024, 13:29
Official
Derik
A call was made to you, and a voice message was left.
You will however receive another call.
Regards
EdB
A call was made to you, and a voice message was left.
You will however receive another call.
Regards
EdB