MB
Marthar B
1 reviews | Active since Jun 2018
03 Dec 2024, 21:24
Momentum Poor Service
Poor Customer Experience, I app**** for my 2 pot saving on the 16th of September and it's still not paid. Tried calling them several times and they put me on hold more than 30mins with no assistance
Helpful (0)
Replies (6)0
Replies (6)
Momentum (SA)'s replyOfficial
04 Dec 2024, 08:20Good day
We have different divisions in the company, and in order to refer the matter to the correct department for assistance, please provide us with your identity number under a private reply.
Please also advise which department you were dealing with.
Thank you
Kind regards
NH
We have different divisions in the company, and in order to refer the matter to the correct department for assistance, please provide us with your identity number under a private reply.
Please also advise which department you were dealing with.
Thank you
Kind regards
NH
Momentum (SA)'s reply04 Dec 2024, 08:20
Official
Good day
We have different divisions in the company, and in order to refer the matter to the correct department for assistance, please provide us with your identity number under a private reply.
Please also advise which department you were dealing with.
Thank you
Kind regards
NH
We have different divisions in the company, and in order to refer the matter to the correct department for assistance, please provide us with your identity number under a private reply.
Please also advise which department you were dealing with.
Thank you
Kind regards
NH
Momentum (SA)'s replyOfficial
05 Dec 2024, 10:30Good day
We tried to contact you earlier however you were not available.
Can you please provide us with a policy number alternatively full names and surname as well as your date of birth. We are unable to trace a policy with a passport number.
Please provide the information under a private reply.
Thank you
We tried to contact you earlier however you were not available.
Can you please provide us with a policy number alternatively full names and surname as well as your date of birth. We are unable to trace a policy with a passport number.
Please provide the information under a private reply.
Thank you
Momentum (SA)'s reply05 Dec 2024, 10:30
Official
Good day
We tried to contact you earlier however you were not available.
Can you please provide us with a policy number alternatively full names and surname as well as your date of birth. We are unable to trace a policy with a passport number.
Please provide the information under a private reply.
Thank you
We tried to contact you earlier however you were not available.
Can you please provide us with a policy number alternatively full names and surname as well as your date of birth. We are unable to trace a policy with a passport number.
Please provide the information under a private reply.
Thank you
Momentum (SA)'s replyOfficial
06 Dec 2024, 14:52Dear Marthar
Thank you for your message. I have requested our fund managers to assist further.
Kind regards
Mvdm
Thank you for your message. I have requested our fund managers to assist further.
Kind regards
Mvdm
Momentum (SA)'s reply06 Dec 2024, 14:52
Official
Dear Marthar
Thank you for your message. I have requested our fund managers to assist further.
Kind regards
Mvdm
Thank you for your message. I have requested our fund managers to assist further.
Kind regards
Mvdm
MB
Marthar B's updateReviewer Update
06 Dec 2024, 21:20Noted with thanks, hope will be sorted soon please 🤞🤞
MB
Marthar B's update06 Dec 2024, 21:20
Reviewer Update
Noted with thanks, hope will be sorted soon please 🤞🤞
MB
Marthar B's updateReviewer Update
16 Jan 2025, 11:09Thank you, HelloPeter, now sorted
MB
Marthar B's update16 Jan 2025, 11:09
Reviewer Update
Thank you, HelloPeter, now sorted
Momentum (SA)'s replyOfficial
16 Jan 2025, 11:55Thank you for the feedback.
Momentum (SA)'s reply16 Jan 2025, 11:55
Official
Thank you for the feedback.