TP
Tylon P

1 reviews | Active since Jan 2019

11 Jan 2019, 15:07

Momentum poor service

I cancelled my Momentum Health obviously thinking it would cancel everything. It did not. My Momentum Multiply premium has gone off after cancellation. I understand that the two are different entities but the least Momentum can do is notify its users when cancelling.

They were very quick to suggest taking the multiply option as well when applying for Momentum health but for some reason cant so the same when cancelling.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply11 Jan 2019, 15:10
Official
We will forward your post to our multiply escalations team to make contact with you.

Kind regards
Michele Coetsee
TP
Tylon P's update11 Jan 2019, 15:59
Reviewer Update
I have already cancelled it this morning. I do hope that you guys can change the cancellation process by informing clients in the future.