Momentum poor service.

I am extremely disappointed with Momentum’s service. I initiated a transaction to withdraw my retirement savings over six weeks ago, but the process has been frustratingly unclear and poorly communicated.

I received a vague SMS with no reference - stating there was an issue with SARS and that I needed to resolve it—yet upon checking, there are no problems reflected on my SARS profile. I reached out via Momentum’s online email portal requesting assistance, but received no response whatsoever.

When I tried calling the call centre, I was repeatedly met with endless hold music and the usual "all our consultants are busy" message. After finally getting through, the consultant placed me on hold and then the call was disconnected after five minutes—without any resolution.

I find this level of service unacceptable. Additionally, I find some of Momentum’s advertising campaigns to be offensive and in poor taste, reinforcing harmful stereotypes. I expected better from a company entrusted with managing people’s financial futures.