JF
Jean F
1 reviews | Active since Jul 2014
28 Oct 2019, 08:56
Momentum POOR POOR SERVICE
In August I contacted Momentum with regards to my pension money I requested my financial advisor to invest in a fund that allows me to access my money when I needed it. Only to find out that she did not do so. I logged a complaint & dispute with regards to this. On the 16th of October I contacted Momentum again as I still did not hear from them, and I was told I needed to submit a complaint form again.
Still till today I have not received any feedback from them. This is completely unacceptable and pathetic service. They are quick to take a person's money and not even do as requested, but not quick to sort out anything there after.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
28 Oct 2019, 08:59Thank you for your feedback, we will investigate the matter and provide you with feedback.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
Momentum (SA)'s reply28 Oct 2019, 08:59
Official
Thank you for your feedback, we will investigate the matter and provide you with feedback.
Kind regards
Michele Coetsee
Kind regards
Michele Coetsee
JF
Jean F's updateReviewer Update
28 Oct 2019, 09:10Hi Michele
Thank you for you quick responce.
Please provide me with your email address so I can forward you everything
Thank you for you quick responce.
Please provide me with your email address so I can forward you everything
JF
Jean F's update28 Oct 2019, 09:10
Reviewer Update
Hi Michele
Thank you for you quick responce.
Please provide me with your email address so I can forward you everything
Thank you for you quick responce.
Please provide me with your email address so I can forward you everything
Momentum (SA)'s replyOfficial
28 Oct 2019, 11:46Dear Mr Fouche
Thank you for bringing this matter to our attention.
Marius Kock (Complaints Resolution Manager) confirmed that he contacted you earlier today and discussed your contentions with you. It was also agreed that he will forward the application form and supporting documentation to you for scrutiny in respect of your signature and the advice provided.
Once you’ve evaluated the documentation, kindly provide the necessary feedback directly to him.
We look forward to resolving this matter in a manner that is transparent and equitable to all parties.
Kind regards
Momentum (SA)'s reply28 Oct 2019, 11:46
Official
Dear Mr Fouche
Thank you for bringing this matter to our attention.
Marius Kock (Complaints Resolution Manager) confirmed that he contacted you earlier today and discussed your contentions with you. It was also agreed that he will forward the application form and supporting documentation to you for scrutiny in respect of your signature and the advice provided.
Once you’ve evaluated the documentation, kindly provide the necessary feedback directly to him.
We look forward to resolving this matter in a manner that is transparent and equitable to all parties.
Kind regards