Momentum poor customer service

Momentum Provident Fund I would like to express my disappointment with Momentum customer service. For almost two years they have not paid out my father’s provident fund. My father died in 2004, and he was an employee at Checkers Kwa-Zulu, later known as Shoprite Checkers. He retired in 1996, which means the company had kept his provident for 27 years. My mother who is a pensioner was happy to know that her husband had left her some funds, but she now has doubt if the funds even exist. Momentum keeps stating that the problem is with SARS as they are not able to get a tax directive. How is that possible? We are beginning to feel that our case is not of importance or is it because we are at the mercy of Momentum? Or we are getting a poor service because of our background or colour of our skin? It has been a nightmare having to call company every week for an update. Where-as all the documents required have been sent to them. I would not recommend Momentum to any individual because of their bad service and lack of humility.