Momentum Pention fund administrators ********** services

On the 9th of July 2024 I submitted my request via email to Momentum Pention fund administrators in order to withdraw my Pention fund as I am no longer with my employer. A week or so later I called to insure that my application was in order and I was told that it was. Since then nothing has happened instead I'm being chased from pillar to post and been give excuses that they were busy with two pot which only began on the 1st of Sept. Meaning my request was just set aside and never attended to. On the 2nd of Sept i called amd spoke to Amanda Shabangu and was given excused and was told I would be given feedback in 3 days as my matter has been escalated. No feedback was received therefore I proceeded to call again on the 5th of September and was told my claim would be finalized in the next 7 to 10 working days. It was been 10 working days and still I have not received my money nor any sort of feed back and communication. I've been on hold for 2 hours and unable to get any assistance, when I did go through the lady hung up on my call or it cut but she didn't bother to call me back. Which means my request is not being taken seriously and the service is **********. It's been more than 3 months and so much airtime wasted and I have not received my money.