Momentum Pension Service Tax Percentage debacle

A year ago, (March 2024), I received a mail from Momentum with regards to a change in the tax percentage on my monthly pension, to which I have responded, as requested, but in the end, my wishes and instruction was not attended to at the time. A lot of mistakes on their side was pointed out, but that didn't help at all. Finally, a few months later, as no monthly statement is supp**** and one cannot even download such a statement from their online portal, I realized that nothing was done and finally this was resolved during August 2024. This year, March 2025, there was no communication from Momentum on the matter, however they did amend the tax rates, and I picked up the difference through the monthly amount paid into my bank account. Why one year there is communication and the next year not, especially if one already has an instruction in place on the rate to be used .. ?? Surely then it is very important to discuss a potential change with a client... On 06 April 2025, I mailed them on the matter, some explanation was supp**** on the 07th, which did not really make sense to me, but they wanted me to confirm my preferred rate. I have responded positive on 07/04 as well. Now, 10 days later, on the portal, the wrong percentage is still showing, and I have submitted three (3) further follow ups on the matter to obtain status & progress and confirmation that the percentage was rectified. Besides the automated e-mail responses, only confirming that the mail reached their mailbox, there was no further response from them. This is totally unprofessional and confirm a total break on communication from them to us, the clients, also showing disrespect by not responding again since 07/04. Totally unacceptable and as a result, my perception to trust them, has been lowered substantially. I trust and hope this is not because I have used Afrikaans, as all my official correspondence from them in the past was mostly done in Afrikaans as well. I surely hope this will be resolved before this month's pension payment as in the end, this will result into a lot of other drama with SARS for the 2026 Ta year.