Momentum Pension Fund Runaround and excuses!!!

HI There, My Dad is an X employee of Momentum Health and is currently on disability. He has recently had an eye operation resulting from an accident that he was involved in, he has submitted a disability claim with all of the relevant documents to Momentum. Momentum has now asked for several other forms to be filled out by the doctor, My dad is disable and it's very difficult for him to get around. Shouldn't momentum contact the doctor directly and request for the necessary information that is needed as my dad has consented them to do so. It is utterly disappointing that momentum to be making a disable person do soo much of unnecessary dunning around. Please can an administrator who handles these claims look into this matter. It feels as though momentum doesn't want to pay the claim and is making up excuses to not process the application.

His ID number is: ***

Cell:***