1 reviews | Active since Jul 2020
Momentum - Pathetic service delivery
I have a retirement annuity with Momentum. I have been trying to deal with their agents since 14 February 2020. To date I am still not having any success. Each time you send an email, you receive a response from a different agent asking for something different. Remember, the documents I have already sent are now sitting with another agent each time. In terms of the newly promulgated POPI Act this is absolutely fabulous. At present I have NINE agents sitting with bits and pieces of my personal information.
This morning took the cake when once again there was another new form which needs to be signed and returned.
They tell me to have stuff certified, I go to the trouble of doing this and then get told that I have been rejected because the Post Office Manager did not certify the document properly! Should I be teaching him how to certify documents?
I have tried to call on several occasions. No real people ever! Only an automated response pick one/two for this pick one/two for that....
Overall I have received the most pathetic service from these people.
Stay away from Momentum! They are useless!
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
ND.
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
ND.
I would very much like to assist with your complaint, but have very little information in order to investigate this matter.
I have tried to phone you on the mobile number provided, but I get a message that the subscriber is unavailable.
ND
I would very much like to assist with your complaint, but have very little information in order to investigate this matter.
I have tried to phone you on the mobile number provided, but I get a message that the subscriber is unavailable.
ND
Thank you for getting back to me. My policy number is ***.
Kindly note that I have also sent through all my change of address details etc to Momentum.
Kindly check the number you are using as I have not received any missed calls. ***
Kind regards
Thank you for getting back to me. My policy number is ***.
Kindly note that I have also sent through all my change of address details etc to Momentum.
Kindly check the number you are using as I have not received any missed calls. ***
Kind regards
Unfortunately the HP website blanks out personal information (such as your identity no and policy number no) if typed under the comments section.
Please can you either provide the information under the "Additional Information" section on the HP website or respond on the personal email that I sent you with the relevant information?
Kind regards,
N D'Arch
Unfortunately the HP website blanks out personal information (such as your identity no and policy number no) if typed under the comments section.
Please can you either provide the information under the "Additional Information" section on the HP website or respond on the personal email that I sent you with the relevant information?
Kind regards,
N D'Arch