sT
stefan T

1 reviews | Active since Oct 2013

30 Jan 2021, 14:45

MOMENTUM PATHETIC CUSTOMER SERVICE AND FEEDBACK - PATHETIC

I HAVE BEEN WAITING 4 MONTHS FOR MY RETIREMENT FUND PAYOUT.

MOMENTUM POLICY STIPULATES 27 DAYS.

I HAVE BEEN TRYING TO GAIN FEEDBACK NUMEROUS TIMES OVER THIS PERIOD AS TO WHEN THIS WILL HAPPEN OR WHAT THE HOLD UP IS.

TRY TO CALL THE CUSTOMER SERVICE NUMBERS PROVIDED, ONLY RINGS OR ASK FOR VOICE MAIL, BUT VOICE MAIL BOX FULL.

SENT NUMROUS EMAILS ONLY GOT TWO BACK ONE STIPULATED THAT PROOF OF ADRESS WHERE REQUIRED. THANKS FOR NOT TELLING ME INTIATLY OR LETTING ME KNOW 3 MONTHS AFTER. ONE I ENQUIRED.

THE SECOND EMAIL, STIPULATED STILL IN PROCESS. THATS IT - NO ****.

THATS IT, ALL FEEDBACK I HAVE GOTTEN.

PATHETIC!!!!!!!!!!!! IF YOU THINK ABOUT THE SUMS OF MONEY INVOLVED IN THESE KIND OF TRANSACTIONS - SERVICE WAY BELOW WHAT IS TO BE EXPECED SUCH AS CONCISE AND TIMELEY FEED AT LEAST.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply01 Feb 2021, 07:12
Official
We take note of your comments.

A manager will make contact with you to resolve the matter.

Kind regards
MC
Momentum (SA)
Momentum (SA)'s reply01 Feb 2021, 13:33
Official
Our sincere apologies for the delay.
 
We confirm that Zodwa has contacted you with an update.
 
Kind regards
MC