AF
Armand F

1 reviews | Active since Apr 2017

28 Apr 2017, 14:58

Momentum Online Shop 18 days later, still no goods!!

<p>On the 11th of April I've ordered and payed for two Afritrail Deluxe Lounger chairs from Momentum's online store and I still have not recieved the chairs! I understand the 7 business days and there was a lot of public holidays in between, but this is really unacceptable. I have phone and emailed Momentum's online shop, but all they are saying is that they are following up with the supplier and that they are waiting for a reply from them. Can I please get the details of the supplier that I can do your job for you? </p> <p>I would like to use my chairs soon, PLEASE MAKE A PLAN!</p>

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply02 May 2017, 06:54
Official

I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.

Kind regards

Michele Coetsee

Momentum (SA)
Momentum (SA)'s reply02 May 2017, 13:58
Official

I received feedback that Rishaal has made contact with you.

The delivery will take place by no later than close of business tomorrow.

Kind regards

Michele Coetsee