Momentum not user friendly

Changing bank accounts and trying to amend debit orders with Momentum is a major experience on frustration and aggrevation.All of the other corporate beneficiaries easily allow your new bank ( in this case Capitec) to amend debit orders,but not Momentum.The epitamy of user abrasiveness.After twenty years of paying diiligently,we have had to complete new debit order forms,prove our source of income and God knows what else. My spouse Mrs GM Verster ID *** is at work and I (her 67 year old husband) have had the unpleasant task of dealing with Momentum and their antiquated procedures.To date the debit order instructions have not been amended despite completing all the necessary forms.