1 reviews | Active since Sept 2016
Momentum not to be trusted
On the 3rd I send a email request to Momentum to have my Provident fund transfered to R9000 my cheque account and the remainder to Alan Gray for investment. The email was confirmed received by Ridwaan. Two weeks later I phoned them to confirm everything in order. They confirmed again email instructions received and all in order. Last week on the 6th of May I spoke to Ridwaan again and he then said Momentum made a mistake and that he will rectify it. This morning I received an email from Alan Gray that ttansaction completed. Yet the R9000 is not paid ro my cheque account as requested. Now Ridwaan does not want anything to do with the transaction. He is not willing to help and recrify their mostake. I am now out of the R9000 in my cheque account as requested.
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
I wish to confirm and apologise, the full proceeds were transferred to Alan Gray. We have requested that Alan Gray refund the payment to us and they have confirmed that they will be doing this.
Once we have received the payment back we will be in a position to proceed with the claim in accordance with the instruction that you gave us.
We can unfortunately not confirm a time line until the funds have been received.
I understand that Ridwaan did explain this to you.
Please accept our most sincere apologies for the inconvenience caused in this error which was made.
Kind Regards
Sue
I wish to confirm and apologise, the full proceeds were transferred to Alan Gray. We have requested that Alan Gray refund the payment to us and they have confirmed that they will be doing this.
Once we have received the payment back we will be in a position to proceed with the claim in accordance with the instruction that you gave us.
We can unfortunately not confirm a time line until the funds have been received.
I understand that Ridwaan did explain this to you.
Please accept our most sincere apologies for the inconvenience caused in this error which was made.
Kind Regards
Sue