Momentum not responding to my request for savings pot withdrawal statement

Momentum MRA, have paid in my withdrawal from my pension savings pot. The amount paid into my account takes into account the tax directives from SARS and their processing fees. ON the 12th September 2024 i wrote an email to ***, requesting withdrawal statement so i can see how much was deducted from SARS and how much was processing fees? to this date i do not have a response from momentum. I also tried customer service number but i wait for longer than 20min which is costly to me.