Momentum not responding to my cancelation request

Item: Momentum (SA)
Rating: 1
Author: Craig G

I emailed them about canceling my investment with them and they haven't responded. When I call no one seems to know who I should speak to as they keep directing my calls and keeping me on hold. Very poor service.

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

13 Jan 2025, 13:37

Dear Craig

Thank you for your posting.

Can you please provide us with your investment policy number. We are unable to trace a policy with the identity number you have provided.

Kind regards
NH

Momentum (SA)'s reply13 Jan 2025, 13:37

Official

Dear Craig

Thank you for your posting.

Can you please provide us with your investment policy number. We are unable to trace a policy with the identity number you have provided.

Kind regards
NH

Momentum (SA)'s replyOfficial

13 Jan 2025, 15:12

Thank you for the feedback, we are referring your complaint to the Investo management team for assistance.

Momentum (SA)'s reply13 Jan 2025, 15:12

Official

Thank you for the feedback, we are referring your complaint to the Investo management team for assistance.

Momentum (SA)'s replyOfficial

14 Jan 2025, 09:14

Good day Craig

Our Investo service area have confirmed that they made contact with you and assisted with the instruction.

Momentum (SA)'s reply14 Jan 2025, 09:14

Official

Good day Craig

Our Investo service area have confirmed that they made contact with you and assisted with the instruction.