Momentum not paying claims

I am livid! I have been working in insurance for 7 years, I know the products and benefits and how it works. My OWN Momentum consultant explained the critical illness benefit as it is explained in this document:

Momentum pays 10% of your benefit amount IF your child is diagnosed with one of the covered sicknesses/conditions, which a heart defect is one.

So I submitted a claim for my daugter Clara-Anne's heart defect, and I am paid only 10% of THE 10% of my benefit amount...you know what, I feel like advertising the **** out of this, just like that woman from KZN did when Momentum refused to pay her husband's death claim

Momentum has no problem collecting premiums, but it looks like they have developed a nasty habit of not paying claims, or paying the correct amount.

I can show Momentum's policy description and my payment confirmation.