MOMENTUM NON EXISTENT CUSTOMER SERVICE

I have been calling the call center almost 100 times. Everytime I get conflicting information. HOW DO YOU EMPLOY PEOPLE THAT HANDLE CUSTOMER QUERIES AND THERE IS UNIFORMITY? DOES EVERY CUSTOMER SERVICE AGENT GUESS WHAT INFORMATION TO PROVIDE THE CUSTOMER JUST TO GET RID OF THEM ON THE PHONE? ITS LIKE YOU ARE BOTHERING THEM AND THAT THEY ARE NOT EILLING TO PROVIDE ANY EMPATHY AT ALL. SERIOUSLY PLEASE GO BACK AND REVIEW THE CALLS. THIS IS THE WORST CUSTOMER SERVICE EXPERIENCE EVER AND I HAVE HAD VERY BAD EXPERIENCES BEFORE. ITS SUCH A JOKE THAT AT THE BEGINNING OF THE CALL THEY SAY"MOMENTUM IS HERE TO HELP YOU" BUT THERE IS ABSOLUTELY NO HELP WHATSOVER. IS THERE NOTHING IN PLACE TO CONTACT A CUSTOMER THAT YOU CAN SEE THAT HAS CONTACTED MULTIPLE TIMES? DOES MOMENT WORK EVEN VALUE THEIR CUSTOMERS?I WAS PROMISED MULTIPLE CALLBACKS THAT THE LADY THAT IS HANDLING MY CLAIM WILL CALL ME BACK AND ABSOLUTELY NOTHING.