JM
JACKIE M
1 reviews | Active since May 2013
02 Jun 2019, 12:54
Momentum no service not keen to pay out
I requested a policy to be paid out in August 2018 and was pushed from pillar to post as no one seems to know what they are doing..I was requested to have my ID updated at Sars which I did..and they have all the documentation in order to pay out my money...I would not suggest using Momentum as they are keen to take your money but not keen to pay it out...
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
02 Jun 2019, 12:57Thank you for bringing your concerns to our attention. We are sorry to hear that you have not received any feedback on your request. We will look into this matter and contact to assist further.
Kind Regards
Qhakazile
Kind Regards
Qhakazile
Momentum (SA)'s reply02 Jun 2019, 12:57
Official
Thank you for bringing your concerns to our attention. We are sorry to hear that you have not received any feedback on your request. We will look into this matter and contact to assist further.
Kind Regards
Qhakazile
Kind Regards
Qhakazile
Momentum (SA)'s replyOfficial
03 Jun 2019, 11:03With a withdrawal from a retirement annuity a tax directive have to be obtained from SARS before we can make a pay out. When SARS declines a tax directive the client has to contact them as a third party will not be able to do so. Momentum has now received the directive back and the money has been released on our side with a immediate payment. It should reflect in the account of Mr Meyer before the end of business today.
I want to apologise for any inconvenience and the frustration this has caused you.
Kind regards
Michele Coetsee
I want to apologise for any inconvenience and the frustration this has caused you.
Kind regards
Michele Coetsee
Momentum (SA)'s reply03 Jun 2019, 11:03
Official
With a withdrawal from a retirement annuity a tax directive have to be obtained from SARS before we can make a pay out. When SARS declines a tax directive the client has to contact them as a third party will not be able to do so. Momentum has now received the directive back and the money has been released on our side with a immediate payment. It should reflect in the account of Mr Meyer before the end of business today.
I want to apologise for any inconvenience and the frustration this has caused you.
Kind regards
Michele Coetsee
I want to apologise for any inconvenience and the frustration this has caused you.
Kind regards
Michele Coetsee