1 reviews | Active since Oct 2017
Momentum = NO service delivery & POOR communication
Momentum Corporate and seemingly Momentum in general absolutely poor service delivery and zero communication.
I've submitted a fund withdrawal approx 7 weeks ago already, and after multiple emails to them to follow up on the status of the withdrawal's dis-invest and payout I have received no response. Today I phoned them and after spending 65 minutes on the line, including phoning multiple times and multiple of their lines; ***, ***, *** and having spoken to 3 "service specialists" I still have NO update on the status of my withdrawal request. The "service specialists also took my details and then placed me on hold and just ghosted me... This is a terrible experience and I will definitely not keep my money with them again!
1 Star Reviews = 3,648 Reviews
1 Star Reviews = 3,648 Reviews
Thank you for your post. We have forwarded the message to the Employee Benefits depatrment to investigate and resolve. We have requested that the department contact you directly for further assistance.
Regards,
ND
Thank you for your post. We have forwarded the message to the Employee Benefits depatrment to investigate and resolve. We have requested that the department contact you directly for further assistance.
Regards,
ND
How much longer do I need to wait and how will the contact me?
How much longer do I need to wait and how will the contact me?
Thank you for your post. We have forwarded your messages to the Employee Benefits depatment and asked that they investigate your query.
We have asked that the agent call you directly with feedback.
Kind regards,
ND
Thank you for your post. We have forwarded your messages to the Employee Benefits depatment and asked that they investigate your query.
We have asked that the agent call you directly with feedback.
Kind regards,
ND
Sad to see the amount of people experiencing the same issues... I hope employers take note of this and consider other providers!
Next step LindkedIn...
Sad to see the amount of people experiencing the same issues... I hope employers take note of this and consider other providers!
Next step LindkedIn...
Thank you for your feedback. We have passed on the message to an Escalations Specialist in the Employee Benefits department.
Regards,
ND
Thank you for your feedback. We have passed on the message to an Escalations Specialist in the Employee Benefits department.
Regards,
ND