Momentum needs to do better

Momentum FundsAtWork: I submitted my claim forms on 6th December. I called the call centre on the same day, asking for them to give me an estimate on how long the process will take as my personal details needed to be updated. I was assured that it would not take long, cool happy days. Christmas came, New Years happened, and everyone is back at work... No payout yet. I have not received any calls nor any notifications since I called the call center on Friday, 6 December. On the 6th of January, I tried calling the call centre all day; no one answered; all operators were busy. The next morning I tried again, with no luck. I’ve also sent numerous messages for the call centre to contact me, and eventually someone did. I was informed that the person that is dealing with my claim sent me an sms on 11 December, which I never received. My argument is, so no one responded to the sms after 2 days, Is that not a reason to follow up with your clients, Momentum??? So, basically, if I didn’t call and send WhatsApp messages all day sense Monday, 6 Jan, I would not have known that I needed to submit my marriage certificate for a name change (Jeezzz).

Nevertheless, it’s the 9th Jan 15:07, and I still don’t know what is happening when I can expect my claim to be processed. Momentum needs to do better. Momentum is playing with people's lives, as the previous customer said. Something needs to be done. I am the 8th person today (9th January) on Hellopeter with a similar complaint.