cC
cmsurgeson C
1 reviews | Active since Aug 2016
27 Nov 2018, 12:00
Momentum Multiply Woes
Despite 2.5 hours on the phone to Momentum and their Multiply company, I cannot get my wife's online profile corrected. But more importantly, I cannot link her Fitbit device to their system so that her "active days" can be recorded. I have easily linked my Garmin device to my profile,,so I know what is needed to do. ( I also linked her device to my profile just to try to determine the problem,,and yes, it links!) Somehow, my wife profile is not allowing this,,but NO-ONE in Multiply can fix this problem! HELP MOMENTUM
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
27 Nov 2018, 13:14A consultant will contact you shortly to obtain all the necessary details to assist you in resolving your query.
Kind Regards
Debbie van der Haar
Momentum (SA)'s reply27 Nov 2018, 13:14
Official
A consultant will contact you shortly to obtain all the necessary details to assist you in resolving your query.
Kind Regards
Debbie van der Haar
Momentum (SA)'s replyOfficial
29 Nov 2018, 10:15Dear Mr Surgeson,
Our Multiply department advised that we discovered an error on the Mrs Surgeson's profile.
Our Multiply department advised that we discovered an error on the Mrs Surgeson's profile.
Mrs C Surgeson had 2 client numbers previously, and although a merge was done, the second client number was not completely removed. Our technical team is working to have this cleared in order for Mrs Surgeson's device to be linked.
We are hoping to have the issue resolved by tomorrow. Any Active Dayz data which is saved on the member’s FitBit profile will still update to Multiply. Our system will do a back dated allocation of 30 days’ worth of Active Dayz data once the FitBit account is linked and this will ensure that Mrs Surgeson does not lose out on the benefit of her past activities.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
Momentum (SA)'s reply29 Nov 2018, 10:15
Official
Dear Mr Surgeson,
Our Multiply department advised that we discovered an error on the Mrs Surgeson's profile.
Our Multiply department advised that we discovered an error on the Mrs Surgeson's profile.
Mrs C Surgeson had 2 client numbers previously, and although a merge was done, the second client number was not completely removed. Our technical team is working to have this cleared in order for Mrs Surgeson's device to be linked.
We are hoping to have the issue resolved by tomorrow. Any Active Dayz data which is saved on the member’s FitBit profile will still update to Multiply. Our system will do a back dated allocation of 30 days’ worth of Active Dayz data once the FitBit account is linked and this will ensure that Mrs Surgeson does not lose out on the benefit of her past activities.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
Momentum (SA)'s replyOfficial
03 Dec 2018, 08:52 Dear Mr Surgeson,
Our Multiply department confirmed that Mrs C Surgeson’s profile has been corrected, and that they did contact you to discuss.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Our Multiply department confirmed that Mrs C Surgeson’s profile has been corrected, and that they did contact you to discuss.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Momentum (SA)'s reply03 Dec 2018, 08:52
Official
Dear Mr Surgeson,
Our Multiply department confirmed that Mrs C Surgeson’s profile has been corrected, and that they did contact you to discuss.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Our Multiply department confirmed that Mrs C Surgeson’s profile has been corrected, and that they did contact you to discuss.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch