UN
Uge N

1 reviews | Active since Jan 2020

20 Jan 2020, 09:48

Momentum Multiply. Waste of time and money.

Momentum Multiply...

What a waste of time and money! So, after running around obtaining various health scores, vehicle safety scores, jumping up and down step, blowing into pipes blah, blah blaaah; The time and money one spent on getting to whatever "status" is not at all worth any of the "headless chicken" run-around. What a joke! I fail to see how any of that saves you money! Burning 300 calories a day gets you one point but unless you have the time and remember to carry a device with you, none of it is actually recorded. Unless you don't have a "life", it's a total waste of time. They also only acknowledge an event if you entered through a specific provider - Huh...?

They want to put everyone into a "box/one size fits all". If you really want to make sure that your entire day is logged, you need to buy a device that is linked to Multiply. Bwahahahah! More money spent! What a joke! It makes far more sense to just obtain a "Gap-cover" policy with another Co. Money saved. Period. What an utterly useless policy = Multiply... I've asked for my Multiply Card on 2 separate occasions and provided the address for delivery, twice. Still waiting.

Actually, don't stress about it any longer. I'm cancelling this useless policy today - How do you save money by spending money to obtain a certain "status" - let alone the "time" it takes! It might work for some who sees the whole thing like a "treasure hunt" challenge. Only, there is no treasure - just a pointless wast of time and money. Go away.

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Replies (5)
Momentum (SA)
Momentum (SA)'s reply20 Jan 2020, 09:50
Official
Thank you for your feedback, a manager will make contact with you to discuss your concerns and points raised.

Kind regards
Michele Coetsee
Momentum (SA)
Momentum (SA)'s reply20 Jan 2020, 14:47
Official
We have tried to make contact with you four times but was unsuccessful, please provide a time that is convenient to make contact with you.

Kind regards
Michele Coetsee
UN
Uge N's update21 Jan 2020, 09:06
Reviewer Update
Thank-you to the gent whom called me this morning and took the time to "communicate" with me. I am satisfied with his feedback and most importantly, his "communication". This has been the Achilles heel at Momentum, Myriad and Multiply - terrible/extremely poor "communication" If these departments make the effort and sort this one single aspect out, people will respond positively!
Momentum (SA)
Momentum (SA)'s reply21 Jan 2020, 09:17
Official
Our sincere apology for the frustrations you experienced. We take our client's feedback seriously and view this as a learning curve. 

Thank you for taking the time to provide feedback on the service interaction of this morning. We are pleased that our agent addressed the concerns to your satisfaction and will inform him accordingly.  

Kind regards
CK
UN
Uge N's update21 Jan 2020, 09:30
Reviewer Update
Apologies accepted, thank-you. Good day further!