Momentum Multiply utter disregard for customers

I raised a question regarding the leaderboard challenge on 9 February 2024, and to date have sent 10 emails to customer care about it. Not one of my emails were answered. Not one email was even acknowledged.

After posting my experience here on Hellopeter.com on Wednesday 28 Feb 2024, and escalations consultant by the name of Divan Strydom rep**** by email that they are investigating this issue and will come back to me. 5 days later and I haven't had any feedback from anyone.

Is anybody else experiencing the same lack of customer care and utter disregard for customers from Momentum?