1 reviews | Active since Jun 2016

21 Apr 2017, 10:52

Momentum Multiply Upgrade Process

<p>On the 11th April 2017 I app**** for an upgrade to the Momentum Multiply Premier package - I was told the process would take 24 - 48 hours.</p> <p> </p> <p>10 days later I'm still waiting. Calling the call center I was advised that they are still waiting for a copy of my daughters birth certificate.</p> <p> </p> <p>Obviously there is no way I would ever let a copy of such an important document, and that of a minor, get into the hands of unknown individuals.</p> <p> </p> <p>Now I want to know - for what reason would a copy of a birth certificate be required (especially considering that I am already a Momentum Health client and my daughter is one of my beneficiaries)?</p> <p> </p> <p>Further I will still not supply this document as I do not believe it should be required in any way to form part of a membership to a REWARDS program??</p> <p> </p> <p>Momentum, I've waited long enough to get this sorted out. I am an unhappy client, after previously being a happy one.</p> <p> </p> <p>I expect someone to get this resolved today along with contact with me in this regard, otherwise my negative review here will stay and I will simply just take my business elsewhere to another big useless corporation that only cares about money and not about their clients... which has become a typical part of the lives we lead.</p>

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply21 Apr 2017, 10:59
Official

Thank you for taking the time to inform us of your concerns. We will investigate the matter and a Multiply specialist will contact you shortly.

Kind regards

CK

Momentum (SA)
Momentum (SA)'s reply21 Apr 2017, 12:14
Official

We are pleased that the concerns were addressed to your satisfaction.

Thank you for the constructive feedback provided. We take our client's seriously and view this as a learning curve.

Kind regards

CK