RG
Riaan G
1 reviews | Active since Aug 2021
28 Jan 2025, 14:52
Momentum Multiply unable and unwilling to adjust training statistics
My Suunto Vertical recorded an anomaly for a specific training session recently. Due to this error, Momentum Multiply stated that my training session was something like 28 hours long, and as such the calories earned didn't qualify for the required intensity level. I sent them screenshots from the Suunto App itself stating that the training session was only 40 minutes long. They are refusing to accept this, insisting that the erroneous data they have on hand is correct. Momentum Multiply has a trust index of 1.44 stars out of 5. They are clearly out to nail their customers as far as possible.
My advice to anyone reading this - move your business elsewhere. Momentum is not at all interested in delivering customer service. They simply want your money and are not interested in you in the slightest, as their rating clearly shows.
Helpful (0)
Replies (6)0
Replies (6)
Momentum (SA)'s replyOfficial
28 Jan 2025, 14:57Riaan
We note the content of your posting, and we have escalated the matter to the relevant business area for further assistance.
They will be in contact with you soon,
Kind regards
EdB
We note the content of your posting, and we have escalated the matter to the relevant business area for further assistance.
They will be in contact with you soon,
Kind regards
EdB
Momentum (SA)'s reply28 Jan 2025, 14:57
Official
Riaan
We note the content of your posting, and we have escalated the matter to the relevant business area for further assistance.
They will be in contact with you soon,
Kind regards
EdB
We note the content of your posting, and we have escalated the matter to the relevant business area for further assistance.
They will be in contact with you soon,
Kind regards
EdB
Momentum (SA)'s replyOfficial
28 Jan 2025, 15:27Riaan
Our Multiply Business Area is trying to get in touch with you - thus far they have not been able to reach you, and they have confirmed that they will keep on trying.
Kind regards
EdB
Our Multiply Business Area is trying to get in touch with you - thus far they have not been able to reach you, and they have confirmed that they will keep on trying.
Kind regards
EdB
Momentum (SA)'s reply28 Jan 2025, 15:27
Official
Riaan
Our Multiply Business Area is trying to get in touch with you - thus far they have not been able to reach you, and they have confirmed that they will keep on trying.
Kind regards
EdB
Our Multiply Business Area is trying to get in touch with you - thus far they have not been able to reach you, and they have confirmed that they will keep on trying.
Kind regards
EdB
RG
Riaan G's updateReviewer Update
28 Jan 2025, 16:08Edb,
I have my phone on me and it is not showing anybody from Momentum calling me today. Please have them check the telephone numbers, they can contact either myself or my wife. You can also contact me via email as I have been in contact with somebody by the name of Bongi for about a week now to have this issue resolved.
I have my phone on me and it is not showing anybody from Momentum calling me today. Please have them check the telephone numbers, they can contact either myself or my wife. You can also contact me via email as I have been in contact with somebody by the name of Bongi for about a week now to have this issue resolved.
RG
Riaan G's update28 Jan 2025, 16:08
Reviewer Update
Edb,
I have my phone on me and it is not showing anybody from Momentum calling me today. Please have them check the telephone numbers, they can contact either myself or my wife. You can also contact me via email as I have been in contact with somebody by the name of Bongi for about a week now to have this issue resolved.
I have my phone on me and it is not showing anybody from Momentum calling me today. Please have them check the telephone numbers, they can contact either myself or my wife. You can also contact me via email as I have been in contact with somebody by the name of Bongi for about a week now to have this issue resolved.
Momentum (SA)'s replyOfficial
29 Jan 2025, 10:35Riaan
Multiply has confirmed that they have been in contact with you in the meantime.
Kind regards
EdB
Multiply has confirmed that they have been in contact with you in the meantime.
Kind regards
EdB
Momentum (SA)'s reply29 Jan 2025, 10:35
Official
Riaan
Multiply has confirmed that they have been in contact with you in the meantime.
Kind regards
EdB
Multiply has confirmed that they have been in contact with you in the meantime.
Kind regards
EdB
RG
Riaan G's updateReviewer Update
31 Jan 2025, 10:56After posting on Hellopeter, an escalation specialist (Divan) contacted me and resolved the issue. It was quite refreshing to speak to somebody who could understand that systems sometimes makes errors and that manual adjusteds then needs to be passed to correct errors.
In my view, it would be good if Momentum would invest the time and energy to train their lower level staff to resolve these simple issues so that it woudn't have to be escalated and lead to bad reviews for the company.
In my view, it would be good if Momentum would invest the time and energy to train their lower level staff to resolve these simple issues so that it woudn't have to be escalated and lead to bad reviews for the company.
RG
Riaan G's update31 Jan 2025, 10:56
Reviewer Update
After posting on Hellopeter, an escalation specialist (Divan) contacted me and resolved the issue. It was quite refreshing to speak to somebody who could understand that systems sometimes makes errors and that manual adjusteds then needs to be passed to correct errors.
In my view, it would be good if Momentum would invest the time and energy to train their lower level staff to resolve these simple issues so that it woudn't have to be escalated and lead to bad reviews for the company.
In my view, it would be good if Momentum would invest the time and energy to train their lower level staff to resolve these simple issues so that it woudn't have to be escalated and lead to bad reviews for the company.
Momentum (SA)'s replyOfficial
31 Jan 2025, 11:11Riaan
Thank you for your time in posting this feedback - we really appreciate your feedback, and will convey your message to Divan.
Have a good weekend,
Regards
EdB
Thank you for your time in posting this feedback - we really appreciate your feedback, and will convey your message to Divan.
Have a good weekend,
Regards
EdB
Momentum (SA)'s reply31 Jan 2025, 11:11
Official
Riaan
Thank you for your time in posting this feedback - we really appreciate your feedback, and will convey your message to Divan.
Have a good weekend,
Regards
EdB
Thank you for your time in posting this feedback - we really appreciate your feedback, and will convey your message to Divan.
Have a good weekend,
Regards
EdB