Momentum Multiply travel: No benefit & Lack of customer service (Complaint number ***)

Momentum travel desk lack of understanding and communication.

I have been a member of momentum since late 2011. Although generally I have been satisfied it has become clear that less importance is placed on customer satisfaction over the past year. Especially with Momentum Multiply where the benefits have significantly decreased over the past 12 months. I can overlook this , when the customer service received is on par, however this is not even close.

My query started in May 2018, where I requested quotes on international flights. The flights quotes and the flights I could get differed slightly.

NOTE: Same airline. NO special rate. Same dates.

When questioned, no proper response was given. I escalated the problem and yet a clear understanding of the issue is not evident. The argument remained that I am comparing special airline rates. I understand that the discount is only app**** to the base rate and not taxes (although this was never mentioned or explained)

I continuously had to follow up, request feedback, repeat the same story. But no-one took the time to review previous e-mails, try and understand the issue, which ended up being the lack of customer service and providing feedback.

I intended to follow through the complaint (hence the 3 month timeline) however realize I am wasting my own time as there is clearly no interest.

So in the event where you are comparing medical aids, do not let momentum multiply be the swaying factor,you will just end be being disappointed and frustrated.