Momentum Multiply Starter - Who/What/Where

The information available around Momentum Multiply Starter is not very clear on how to use the benefit. When raising the issue on the chat with an agent, they suggest you complete the Multiply application form but this is only for Premium - when probed around this the chat disconnected. The multiply benefit does not load on the web/app and says there is an error. When you send a request email for help, many business days later with no response still. The multiply store people also say you need to apply in order to use the multiply store but give the same response as to the how.

You have to conclude that the service is extremely poor right?