Momentum Multiply staff incompetence

Earlier today I sent my 9th email regarding the same matter to Momentum Multiply. NOBODY has bothered to answer me yet. My question is very simple: how are the levels determined on the leaderboard challenge? This is apparently a very difficult question as I've spoken to a few customer care consultants about this and NOBODY can tell me the answer. Is your level based on ranking, a percentage or another rmeasure?

The answer is available as the system automatically assigns you a score/ranking, but absolutely NOBODY knows what it is. It's not even mentioned in any of their literature. Anybody else having the same frustrations with the Multiply team?