JD
James D
1 reviews | Active since Jul 2015
01 Oct 2023, 09:35
Momentum Multiply should be called Momentum Minus
I have been trying for weeks to resolve issues with Momentum Multiply. Multiply rewards you for healthy activity by offering vouchers to a very limited choice of partners. The app simply does not work and does not convert one's rewards to the promised vouchers. I have pleaded with Themba, Bongi and Usirah on the chat line and have received a call from Oupa at "escalations" with absolutely no result.
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
02 Oct 2023, 09:36Dear James
Thank you for your message. I have forwarded your complaint to the Multiply Escalation team for urgent assistance.
Mvdm
Thank you for your message. I have forwarded your complaint to the Multiply Escalation team for urgent assistance.
Mvdm
Momentum (SA)'s reply02 Oct 2023, 09:36
Official
Dear James
Thank you for your message. I have forwarded your complaint to the Multiply Escalation team for urgent assistance.
Mvdm
Thank you for your message. I have forwarded your complaint to the Multiply Escalation team for urgent assistance.
Mvdm
JD
James D's updateReviewer Update
23 Oct 2023, 17:13Despite having "escalated" this matter to Malindie Jordaan, there has been no resolution - just dishonoured promises. Some of my vouchers have been honoured manually. Others remain unsettled. I cannot imagine running a business that requires an "escalations consultant". How badly managed can it be?
JD
James D's update23 Oct 2023, 17:13
Reviewer Update
Despite having "escalated" this matter to Malindie Jordaan, there has been no resolution - just dishonoured promises. Some of my vouchers have been honoured manually. Others remain unsettled. I cannot imagine running a business that requires an "escalations consultant". How badly managed can it be?
Momentum (SA)'s replyOfficial
24 Oct 2023, 08:06James
We have requested the relevant business area to please assist you again.
We are sorry about the frustration you are experiencing.
Kind regards
EdB
We have requested the relevant business area to please assist you again.
We are sorry about the frustration you are experiencing.
Kind regards
EdB
Momentum (SA)'s reply24 Oct 2023, 08:06
Official
James
We have requested the relevant business area to please assist you again.
We are sorry about the frustration you are experiencing.
Kind regards
EdB
We have requested the relevant business area to please assist you again.
We are sorry about the frustration you are experiencing.
Kind regards
EdB