MOMENTUM MULTIPLY SHOCKING NON EXISTENT CUSTOMER SERVICE

Item: Momentum (SA)
Rating: 1
Author: Martin V

They simply do not return any messages, whatsapps or e-mails. And holding on for over 20 minutes, yet no answer. I am a Multiply member and my Virgin Active "active days" are not reflecting on their system. I have send then screen shots of my visits, yet nothing from them. Not reflecting my active days can have a direct impact on my Virgin Monthly subscription. More that 30 visits, and only one is showing. Momentum Multiply SHOCKING SERVICE

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Replies (1)

Momentum (SA)'s replyOfficial

20 Jun 2023, 14:19

Thank you for your posting. We have referred your query to the Multiply Escalations team to investigate and provide feedback.

Kind regards
NH

Momentum (SA)'s reply20 Jun 2023, 14:19

Official

Thank you for your posting. We have referred your query to the Multiply Escalations team to investigate and provide feedback.

Kind regards
NH