RW
Robert W
1 reviews | Active since Apr 2009
07 Aug 2020, 14:39
Momentum Multiply service is rediculously terrible
I have had the most rediculous experience with momentum and their Multiply online store. To get an item returned and refunded has taken over 3 months. I have literally had to beg multiply online store for status updates. If you play to return an item for credit or take the risk of using momentum I would caution against it. I have emailed and followed up patiently for 3 months. is this honestly how long it takes ? IS this the kind of service you provide?
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Replies (2)
Momentum (SA)'s replyOfficial
10 Aug 2020, 09:48Dear Robert
Thank you for bringing this to our attention. This has been escalated to the relevant department for urgent assistance.
Kind Regards
Roger Naidoo
Momentum (SA)'s reply10 Aug 2020, 09:48
Official
Dear Robert
Thank you for bringing this to our attention. This has been escalated to the relevant department for urgent assistance.
Kind Regards
Roger Naidoo
RW
Robert W's updateReviewer Update
11 Aug 2020, 15:41They quickly made contact. Explained the struggles they have had apologised and creditted the item. Much appreciated.
RW
Robert W's update11 Aug 2020, 15:41
Reviewer Update
They quickly made contact. Explained the struggles they have had apologised and creditted the item. Much appreciated.