1 reviews | Active since Apr 2010
Momentum Multiply Registration - No feedback!
On the 6th of January I registered online on the multiply website to join Mulitply Provider. I received an email on the 6th of January that my online registration has been received and a consultant will call me within 48 hours.<br> <br> By the 19th of January I still had no feedback, so I called Momentum to find out if my registration had been successful and when I will be receiving my multiply card.. The call center agent said they can't help me because it is a provider application so I need to call back in 48 hours. I called back 2 days later, I was passed to 3 different call agents, none seemed to be able to help me. <br> <br> I called again on the 21st of January, and I managed to speak to a different call centre agent who promised me that she would investigate the issue and call me back personally by Tuesday morning (26 January).<br> It's now Tuesday the 26th of January, no one has contacted me.<br> <br> Am I registered on Multiply Provider or not??? It is beyond frustrating that I have to waste my time and money calling your company to keep getting feedback on a product that you are selling!
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
