1 reviews | Active since May 2016
Momentum Multiply - Refund Required!!
I have an on-going query with Momentum Multiply since the 12th of September 2017.
I'm really struggling to understand why this is taking so long; to me it’s very simple. I paid my Momentum Multiply premium like I would each month without fail, when I tried to use the movie benefit TWICE I couldn't and therefore, I paid the full price for one movie ticket, luckily not two because I had a voucher. I now want my R75.00 refund back (or the amount less what I would've paid if the discount had been app**** in the first place). Momentum is saying that the discount did not apply because I already received a discount for watching the movie. I don’t know how to prove that I did not watch the Annabelle movie before and requested a discount for it with Momentum; Momentum will just have to have good faith in me by believing me. They are saying that I watched the same movie twice, two consecutive Sundays in a row, this is not the case; I tried to watch the movie the first time and the discount would not apply so I tried again the next Sunday only having to receive the same error. That’s it! All I want is to be refunded for the amount that I was overcharged, this has been dragging out since September and it just does not make any sense to me, I did not expect this to be such a big problem.
This is absolutely unacceptable. I'm certain that all parties involved would hate to receive the type of service that I’ve been receiving.
To top it off my “broker” Randsure hasn’t been very helpful as well.
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards
N D'Arch
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards
N D'Arch
Dear Ms Christians,
Our Multiply department have confirmed that a refund for the difference in cost amounting to R46.00 has been processed and paid to the premium paying account
The funds will be reflected in the account within 3 working days.
Kind regards,
N D'Arch
Dear Ms Christians,
Our Multiply department have confirmed that a refund for the difference in cost amounting to R46.00 has been processed and paid to the premium paying account
The funds will be reflected in the account within 3 working days.
Kind regards,
N D'Arch
Dear Ms Christians,
Please submit a written and signed request to our call centre at *** and *** for the broker to be removed from your profile - please remember to include the policy numbers in your email.
I will confirm with our Multiply department what the premium will be in 2018 and revert back shortly.
Regards,
N D'Arch
Dear Ms Christians,
Please submit a written and signed request to our call centre at *** and *** for the broker to be removed from your profile - please remember to include the policy numbers in your email.
I will confirm with our Multiply department what the premium will be in 2018 and revert back shortly.
Regards,
N D'Arch
Dear Ms Christians,
The new premiums for Multiply Premier in 2018 are as follows:
Single: R219
Family of two: R269
Family of three or more: R299
Regards,
N D'Arch.
Dear Ms Christians,
The new premiums for Multiply Premier in 2018 are as follows:
Single: R219
Family of two: R269
Family of three or more: R299
Regards,
N D'Arch.
Dear Miss Christians,
In terms of our existing business process, we do not post a formal letter to the member with the changes to be made, but only dispatch emails. The Multiply call centre confirm that an email was dispatched to you previously informing you of the changes to the Multiply benefit in 2018.
As the information that you are requesting is a general enquiry, I have referred your query to the call centre and requested that they generate a new email with the information that you are requesting.
The Multiply debit order date is the 1st and Gym 27th, next premiums will be increased on the 01/01/2018 and 27/12/2017 consecutively. The new gym premium before discount for 2018 is: R825. 00 and premium that you are going to pay after the discount is R330.00, on the 27/12/2017.
Regards,
N D'Arch
Dear Miss Christians,
In terms of our existing business process, we do not post a formal letter to the member with the changes to be made, but only dispatch emails. The Multiply call centre confirm that an email was dispatched to you previously informing you of the changes to the Multiply benefit in 2018.
As the information that you are requesting is a general enquiry, I have referred your query to the call centre and requested that they generate a new email with the information that you are requesting.
The Multiply debit order date is the 1st and Gym 27th, next premiums will be increased on the 01/01/2018 and 27/12/2017 consecutively. The new gym premium before discount for 2018 is: R825. 00 and premium that you are going to pay after the discount is R330.00, on the 27/12/2017.
Regards,
N D'Arch