DW
David W

1 reviews | Active since Dec 2017

12 Nov 2024, 13:47

Momentum Multiply - Recharge and Active Dayz data deleted

Dear Sir/Madam

This past weekend we discovered that our data of last week was deleted after maintenance done on your app/website/who knows what.

Saturday morning after doing my Recharge Dayz, I saw that my Recharge Dayz of the previous day didn't reflect on my app anymore and my wife's Recharge Dayz for the whole week was missing. Sunday afternoon I downloaded the data from my Garmin Device, it shows 6 Active Dayz for last week, but on your Multiply App it shows nothing. I've enquired about this, your agent just says nothing shows on their side.

I would like to know, what now? Must I take a screenshot every morning so that I have "proof" of this even though you guys can accidently delete data? Even if I send screenshots, then it would take weeks to get an answer and after that you would most probably say you can't confirm the validity of the screenshots etc etc.

Please advise cause this affects my weekly and monthly savings.

0
Replies (1)
Momentum (SA)
Momentum (SA)'s reply12 Nov 2024, 14:01
Official
Dear Mr. Westhuizen,

Thank you for your post. We have directed the post to the Multiply Escalations team to investigate and to assist to resolve your query.

Kind regards, 

ND