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sue-marie nell
1 reviews | Active since Jun 2010
24 Nov 2020, 19:01
Momentum multiply poor service
Multiply department gives the worst service ever!Not assisting with queries.After numerous emails no response.But very quick to take your money.Pathetic!
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
25 Nov 2020, 07:53We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. I will re-direct your posting to an escalations specialist in our Multiply department and they will contact your shortly.
Regards,
Nicolette.
Regards,
Nicolette.
Momentum (SA)'s reply25 Nov 2020, 07:53
Official
We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. I will re-direct your posting to an escalations specialist in our Multiply department and they will contact your shortly.
Regards,
Nicolette.
Regards,
Nicolette.
Momentum (SA)'s replyOfficial
26 Nov 2020, 09:11Dear Ms. Nell,
Our Escalations agent in our Multiply department tried to phone you numerous times yesterday during the course of the day. He tried again to phone you this morning, but advised that you have not answered your mobile.
We would like to engage with you to address your Hellopeter posting - if you still require assistance, please can you confirm a time that is convenient for you, for our agent to contact you telephonically.
Kind regards,
Nicolette.
Our Escalations agent in our Multiply department tried to phone you numerous times yesterday during the course of the day. He tried again to phone you this morning, but advised that you have not answered your mobile.
We would like to engage with you to address your Hellopeter posting - if you still require assistance, please can you confirm a time that is convenient for you, for our agent to contact you telephonically.
Kind regards,
Nicolette.
Momentum (SA)'s reply26 Nov 2020, 09:11
Official
Dear Ms. Nell,
Our Escalations agent in our Multiply department tried to phone you numerous times yesterday during the course of the day. He tried again to phone you this morning, but advised that you have not answered your mobile.
We would like to engage with you to address your Hellopeter posting - if you still require assistance, please can you confirm a time that is convenient for you, for our agent to contact you telephonically.
Kind regards,
Nicolette.
Our Escalations agent in our Multiply department tried to phone you numerous times yesterday during the course of the day. He tried again to phone you this morning, but advised that you have not answered your mobile.
We would like to engage with you to address your Hellopeter posting - if you still require assistance, please can you confirm a time that is convenient for you, for our agent to contact you telephonically.
Kind regards,
Nicolette.
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sue-marie nell's updateReviewer Update
26 Nov 2020, 09:17I've rep**** via email.Please read the emails.And respond.I prefer not to speak telephonically as I want to keep proof of our interactions.
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sue-marie nell's update26 Nov 2020, 09:17
Reviewer Update
I've rep**** via email.Please read the emails.And respond.I prefer not to speak telephonically as I want to keep proof of our interactions.