SH
Servaas H
1 reviews | Active since Jun 2015
16 Oct 2019, 09:39
Momentum Multiply Online store cashback not paid
I bought some items on the Momentum Multiply online shop on 21 August and selected the cashback option. Momentum motivates you into selecting the cashback option instead of a discount by giving you extra points if you select cashback. I now see why they do that because they don't pay you the cashback. To date I have yet to receive my cashback from a purchase made almost two months ago. I have sent multiple emails to them about the issue, half of which were ignored, the other half just getting a response that someone is looking into the issue yet nothing happens, no answers, no cashback.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
16 Oct 2019, 09:41Thank you for the opportunity to be of assistance to you. I have noted your frustration and I wish to apologise for the inconvenience. A manager will contact you shortly.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
Momentum (SA)'s reply16 Oct 2019, 09:41
Official
Thank you for the opportunity to be of assistance to you. I have noted your frustration and I wish to apologise for the inconvenience. A manager will contact you shortly.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
Momentum (SA)'s replyOfficial
16 Oct 2019, 14:12Our Multiply Service team have confirmed that the R125.00 has been successfully allocated to L Holtzhausen for order number ***.
Our agent advised that they did contact you and received confirmation from you that the cashbacks are reflecting.
I hope that this matter has been resolved to your satisfaction
Kind regards,
N D'Arch
I hope that this matter has been resolved to your satisfaction
Kind regards,
N D'Arch
Momentum (SA)'s reply16 Oct 2019, 14:12
Official
Our Multiply Service team have confirmed that the R125.00 has been successfully allocated to L Holtzhausen for order number ***.
Our agent advised that they did contact you and received confirmation from you that the cashbacks are reflecting.
I hope that this matter has been resolved to your satisfaction
Kind regards,
N D'Arch
I hope that this matter has been resolved to your satisfaction
Kind regards,
N D'Arch
SH
Servaas H's updateReviewer Update
16 Oct 2019, 14:17Thanks for resolving this issue, just wondering why I had to complain about this issue on a public platform before it was resolved.
I have sent multiple emails to Momentum about this issue for almost two months without any luck, then I put it on Hellopeter and the issue is resolved within one day....
I have sent multiple emails to Momentum about this issue for almost two months without any luck, then I put it on Hellopeter and the issue is resolved within one day....
SH
Servaas H's update16 Oct 2019, 14:17
Reviewer Update
Thanks for resolving this issue, just wondering why I had to complain about this issue on a public platform before it was resolved.
I have sent multiple emails to Momentum about this issue for almost two months without any luck, then I put it on Hellopeter and the issue is resolved within one day....
I have sent multiple emails to Momentum about this issue for almost two months without any luck, then I put it on Hellopeter and the issue is resolved within one day....